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Frequently Asked Questions

Private Label Products Information

What are Private Label products?

Private Label products are supplements that we manufacture and bottle and are available for you to add your custom label to and sell under your brand name.

As a custom manufacturer, we are able to create large and small batch products with industry fast turn-around times. We are also more products to our website every month for private label.

How long does it take to receive my order?

Most private label supplement orders can be manufactured, prepared and delivered to you in less than 30 days from the day the order was placed.

Custom product orders may take longer depending on ingredients and order quantity.

Where can I view my sales receipt?

The receipt for your order will be sent to you via email. If you need to follow up on anything, you can always call us.

How do I handle an incorrect order?

All orders are checked for quality and accuracy before leaving our facilities. If any order you receive is not 100% accurate, please call or email as soon as you notice an error.

We will work with you directly to handle the situation and do everything we can to make sure your order is made right.

Payment Information

What forms of payment do you accept?

We accept all major credit cards and checks.

How do I pay for a reorder?

To reorder, you can submit an order form (like the one signed for your first order) and indicate the exact quantity that you would like to reorder.

If you are reordering the same quantity from a prior order and using the same form of payment, we can expedite the order and process it quickly. If you are using a new form of payment or ordering a different amount than previously ordered, we may need to reach out to you and verify information before completing your order.

How can I return an item?

If you need to return a product, please email us at Reference your order number and the items you wish to return. A specialist will provide an address for you to ship your return to and can help arrange shipping.

Will I receive the same product that I see in the picture?

Private Label Products are shown with generic labels to highlight the benefits and ingredients. You can request to change the ingredients or keep the same.

Custom Formulas

What is the MOQ (minimum order quantity) for custom formulations?

The minimum MOQ can be as low as 1,000 units for custom formulas.

How long will delivery take?

Most custom formulations can be delivered in 6-8 weeks.

Depending on your order quantity, the estimated delivery time for custom formulations can take up to 8 weeks.

Labeling Requirements

What are the labeling requirements for supplements?

The FDA guidelines for Supplement Facts can be found on their website. It contains the guidelines in use, best practices and FAQs. Click here to visit their website and learn more about the guidelines.

What changes to Supplement Facts panels should I know about?

To ensure compliance with federal regulations, please check the information on the FDA’s website. Some changes may affect your business. Click here for details.

What are the RDI (Recommended Daily Intake) for nutrients?

To see the RDI for common nutrients contained in supplements, click here.

Source: (pages 903-904)

What are Daily Values and where can I find them?

Daily Values are comprised of two sets of reference values for reporting nutrients in nutrition labels—the Daily Reference Values (DRVs) and the Reference Daily Intakes (RDIs). To limit consumer confusion, the single term “Daily Value” is used to designate both the DRVs and RDIs. The DVs are used to calculate the % Daily Values that consumers see on the Nutrition and Supplement Facts labels. The % Daily Value helps consumers understand how the amount of a nutrient that is present in a serving of a food fits into their total daily diet, and allows them to compare the nutritional value of food products.

1 RDIs are based on dietary reference intake recommendations for infants through 12 months of age.

2 RAE = Retinol Activity Equivalents; 1 microgram RAE=1 microgram retinol, 2 microgram supplemental β-carotene, 12 micrograms β-carotene, or 24 micrograms α-carotene, or 24 micrograms β-cryptoxanthin.

3 The amount of vitamin D may, but is not required to, be expressed in international units (IU), in addition to the mandatory declaration in mcg. Any declaration of the amount of vitamin D in IU must appear in parentheses after the declaration of the amount of vitamin D in mcg.

4 1 mg α-tocopherol (label claim) = 1 mg α-tocopherol = 1 mg RRR-α-tocopherol = 2 mg all rac-α-tocopherol.

5 NE = Niacin equivalents, 1 mg NE = 1 mg niacin = 60 milligrams tryptophan.

6 “Folate” and “Folic Acid” must be used for purposes of declaration in the labeling of conventional foods and dietary supplements. The declaration for folate must be in mcg DFE (when expressed as a quantitative amount by weight in a conventional food or a dietary supplement), and percent DV based on folate in mcg DFE. Folate may be expressed as a percent DV in conventional foods. When folic acid is added or when a claim is made about the nutrient, folic acid must be declared in parentheses, as mcg of folic acid.

7 DFE = Dietary Folate Equivalents; 1 DFE = 1 mcg naturally-occurring folate = 0.6 mcg folic acid.

8 Based on the reference caloric intake of 2,000 calories for adults and children aged 4 years and older, and for pregnant women and lactating women.